I was in a foul mood after cycling home from uni one day. Walking into the family room, the first unfortunate person to come into contact with me was my dad. “The traffic out there is ridiculous!” I raged. “It took me at least ten minutes to cross each major road. Cycling in peak hour sucks!”
Dad, a keen cycler himself, leapt to the rescue. “You know, you could always go to the nearest set of traffic lights and wait there, it’d probably be quicker. Actually, there’s probably a better route you could take. Let’s get out the Melways, I’ll show you the way I ride”.
I knew dad was trying to help – he was showing me he cared about my problem. But instead of being grateful for the advice, I just got angrier. “I’ve already worked out a way to get to uni! The traffic is just impossible!”
It’s not that I didn’t need a solution to my problem, and I did end up taking some quieter back streets to avoid those main roads. At that moment though, my main issue wasn’t actually the traffic, it was feeling frustrated. I didn’t want an answer, I just wanted to complain.
There’s a lot that gets said about fundamental differences between men and women. People say that men are more logical, women are more emotional, and usually I find this a sweeping generalisation that’s rarely fair.
In the case of complaining though, I have to admit that I’ve found a pattern. If I told my mum or sisters about how annoying it was to get home that day, I doubt they would’ve presented me with something different to try. Instead, they probably would’ve said, “that sucks. I know what you mean though, the traffic was really slow on my way home too.”
That’s why I find this ad so amusing –the ‘perfect’ man says, “when there are no women to listen to, I practice my listening face”. It pokes fun directly at this divide between men wanting to fix things and women wanting to understand.

Complaining, in moderation, is a way that people put their problems into words, vent their frustrations and – most importantly – seek empathy. No matter what problems we face, the worst part about them is feeling alone.
If you’ve ever found it more comforting to confide in someone facing the same challenge as you are, you probably know what it is to feel better through feeling understood.
Once when I was having trouble getting through to a friend, I talked to someone for an hour about different approaches, tactics to try, ways to manage my stress levels and what was going wrong with the current situation. After the conversation, I reflected that the best and most helpful thing she had said was, “that must be really hard for you”.
It’s great to get advice from someone who cares about you, and problems do need to be fixed in the end. But sometimes, what you really need is just to be heard.












